Stream 1 — Catalogue software

Support Services Terms

Effective: 13 May 2026 Version: 1.0 Brand: TorScript

Legal entity	UNIVERSALHOMEANDTECH LTD
Company number	16534780
Place of registration	England and Wales
Registered office	15a Shrubbery Road, London, SW16 2AS, United Kingdom
ICO registration reference	ZC044007
VAT position	Not VAT registered
Brand	TorScript
Website	https://torscript.com/

UNIVERSALHOMEANDTECH LTD is the sole legal person behind Universal Home & Tech, TORGEER^®, and TorScript. Each name is a trading identity or division of the same company. A brand name does not create a separate company, partnership, agency, branch, or controller unless a signed written agreement says so. Contracts, invoices, copyright notices, customer notices, marketplace seller information, privacy notices, and formal compliance disclosures should identify UNIVERSALHOMEANDTECH LTD as the contracting or responsible legal person.

Scope

These terms explain support for TorScript catalogue products and related paid technical assistance. Included support normally covers product questions, installation guidance, bug triage, reasonable configuration help, and security patch guidance within the support period.

What is not included unless separately agreed

Custom features or bespoke development
Server administration or hosting repair
Corrupted customer data repair
Third-party plugin debugging
Search-engine optimisation
Business consulting or legal compliance advice
Content entry or marketplace setup
Tax advice or payment provider underwriting
Emergency incident response outside the agreed support scope

Response approach

The Company aims to respond proportionately based on severity, support entitlement, information provided and business hours. A response target is not a guaranteed resolution time unless a signed service level agreement says so.

Customer cooperation

Customers should provide order details, product version, steps to reproduce, screenshots, logs, hosting environment information and any recent changes. Customers should remove unnecessary personal data from support tickets. Production credentials should not be shared unless a Data Processing Agreement and secure credential process are in place.

Security issues

Suspected security vulnerabilities should be reported promptly. The Company may prioritise security fixes over ordinary feature requests. Customers are responsible for applying patches, maintaining backups and protecting their own infrastructure.

Paid support and custom work

Work outside included support is handled under a paid support order, professional services agreement, bespoke development agreement, statement of work, or other written agreement.