Customer notice

Digital Software Refund Policy

Effective: 13 May 2026 Version: 1.0 Brand: TorScript

Legal entity	UNIVERSALHOMEANDTECH LTD
Company number	16534780
Place of registration	England and Wales
Registered office	15a Shrubbery Road, London, SW16 2AS, United Kingdom
ICO registration reference	ZC044007
VAT position	Not VAT registered
Brand	TorScript
Website	https://torscript.com/

UNIVERSALHOMEANDTECH LTD is the sole legal person behind Universal Home & Tech, TORGEER^®, and TorScript. Each name is a trading identity or division of the same company. A brand name does not create a separate company, partnership, agency, branch, or controller unless a signed written agreement says so. Contracts, invoices, copyright notices, customer notices, marketplace seller information, privacy notices, and formal compliance disclosures should identify UNIVERSALHOMEANDTECH LTD as the contracting or responsible legal person.

Scope

This policy applies to TorScript digital software purchases, licence keys, downloads and related support. It explains the commercial money-back guarantee and the statutory position for digital content.

Commercial guarantee

Where the product page states a 30-day money-back guarantee, the Company will honour that guarantee according to the conditions on this page. The customer should contact support with the order number, product name, reason for request and any relevant evidence.

Digital content acknowledgement

Where immediate digital supply begins, the checkout should ask the customer to request immediate supply and acknowledge the effect on cancellation rights. This does not remove rights for faulty digital content or rights that cannot be excluded by law.

Refund conditions

The Company may refuse a refund where there is evidence of abuse, redistribution, chargeback fraud, breach of licence, repeated downloading followed by refund requests, or use beyond the permitted evaluation purpose. A refund may require licence deactivation and an undertaking to stop using the software.

Faults

If digital content is faulty, the Company may repair, replace, patch or refund according to applicable law and the circumstances. Customers should provide enough detail to reproduce the issue.

Payment route

Refunds are normally made to the original payment method through the payment provider used at checkout.